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Why should i buy at Modernsound.com.br ? |
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At MODERNSOUND.COM.BR, you`ll find the reliability and attendance quality that only who`s 35 years of tradition at the records sales market can offer. Now you can consult and buy from us through the Web safelly and virtually as if you were in our store. Here you`ll find the latest and new releases as well as that rare cd that you have been seeking for a long time!!! |
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How does the consultation basket works? |
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The consultation basket is the place where you store up the items of your interest. Based on your consultation we`ll answer about availability in our stock, prices and freight. Just add the products to your consultation basket and it`s done. We`ll confirm on line the status of your order in up to 2 week days. If the order status at your consultation basket is set to "confirmed" you`ll be abble to purchase the item(s). You just have to click on "buy" toi advance in the purchasing process. IMPORTANT: to use your "consultation basket" you must fill in the customer form to create your "login" and "password". With your login and password you`ll have access to your personal consultation basket as well as the full features and contents of our Website. Note: if you are not a registered customer you`ll have access to the contents of our website, but you won`t be abble to use the "consultation basket". |
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Can i buy not using the Consultation Basket ? |
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No. We don`t sell items that we don`t have phisically available in our stock. Your Consultation Basket is the search tool you use to verify if we have the items of your interest in our stock. It`s very easy to use your "Consultation Basket": Choose the item of your interest and click on the cover picture. A new page will open with more details related to the chosen item. To add the item to your "Consultation Basket" just click on the link beneath the cover picture. The item will automatically appear on your "Consultation Basket" as "waiting" status. We`ll confirm on line your order status in up to two week days. When an item`s status is set to "confirm" that means that you`re now abble to purchase the product. Just click on "buy", indicate the address for delivery and click on "next" to advance in the purchasing process. Your freight cost will appear automatically and will be added to the final price. (freight cost is calculated depending on the address given for delivery and weight). Our products are sent via Brazilian mail service "SEDEX" worldwide. If you wish to have a quick answer about the availability of an item, please use our phone sales service daily from 9 am to 9 pm, saturdays from 9 am to 8 pm (no collect calls accepted). |
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How can i check freight and prices ? |
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Each time you access our website, please login with your login name and password. Check your "Consultation Basket" to verify your order status. Once you add an item to the "Consultation Basket" it will appear as "waiting" status. Your status condition will be confirmed on line in up to two week days. If your item status is set to "confirmed", you are now abble to purchase the product. Just click on "buy", and indicate the adress for delivery. You`ll notice that your freight cost will appear automatically, and will be added to the final price. (Freight cost values are calculated depending on the address indicated for delivery and weight of each package). When you`re done, click on "next" to advance in the purchasing process. |
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After adding items to my "Consultation Basket" what should i do ? |
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When you add an item to your "Consultation Basket" it will appear automatically as "waiting" status. In up to two week days we`ll confirm on line your order status. Each time you visit our website please login with your login name and password to access your "Consultation Basket". If your order status is set to "confirmed", it means that you`re abble to purchase the product. Select your confirmed items and click on "buy". Indicate the address for delivery. You`ll notice that our system will indicate your freight cost. Your freight cost will be added to the final price. (freight cost is calculated depending on the address given for delivery and weight). In case of doubt click on "speak to us", or if you prefer contact us through our phone sales service (55-21-2548-5005) daily from 9 am to 9 pm, saturdays from 9 am to 8 pm. |
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How long shall i wait for my consulting answers ? |
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We`ll confirm on line your order status in up to two week days. |
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How to buy ? |
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Please login to our website with your login name and password and check your "Consultation Basket". If the products you added to your "Consultation Basket" are set to "confirmed" status you can select them and click on "buy". Then, just indicate the address for delivery and choose beetween one of our payment options. In case we have problems to effectuate your purchase, you`ll be contacted via e-mail. If you prefer, contact us by clicking on the "speak to us" link. |
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How can i make sure that the chosen product is really what i am looking for ? |
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In case you have any doubt related to the chosen item, we can send to your e-mail address picture of the cover of the cd or even a book. You can also receive the track list from the desired cd. Don`t hesittate to clear any doubts, so as we can assist you the best way. |
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How to pay ? |
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Please login to our website with your login name and password. Check your "Consultation Basket". Mark the items that have order status set to "confirmed" and click on "buy". Indicate the address for delivery, and click on "next". At the moment we accept only Visa Card. Other different payment options will be added to our system as soon as possible. |
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Is it safe to buy at MODERNSOUND.com.br ? |
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We at MODERNSOUND.COM.BR know that you care how information about you is used and shared. We work hard to provide total security of your information by using advanced technologies of safety. We know that information about our clients is an important part of our business, but we are not in the business of "selling" it to others. We don`t have access to certain information such as your credit card number for example. Information like this is handled by your own credit card company on line. None of our employees will access it. We believe that safety is the most important item on e-business nowadays. All data you enter is encripted by our system to guarantee you a safety shopping experience. |
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I bought. What now ? |
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After you buy, you`ll receive by e-mail a confirmation that your purchase was effectuated sucessfully. This document will have all information related to your order. At this point, all you have to do is to wait while your product is being carefully packed and will be sent via "SEDEX" to the address indicated for delivery. We`d like to remind that the period for delivery varies according to the payment option, as well as the location of the indicated address for delivery. In case of doubt please check our "table of periods for delivery". |
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Does MODERN SOUND deliver all over Brazil ? |
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Yes, we deliver. Deliveries will be sent via Brazilian mail service "SEDEX". |
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Does MODERN SOUND delivers outside Brazil ? |
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We deliver outside Brazil through Brazilian mail service "EXPORTE FÁCIL", operating in partnership with several international transport companies such as: Fedex or UPC for example. It`s good to remind you that in some countries import taxes are charged upon the cd price. Shipping fees and import taxes must be paid by the customer. |
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Which are the periods for delivery ? |
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"Sedex" will deliver your order Mondays to Fridays, from 09:00 am to 6:00 pm. Unfortunately it`s not possible to set a precise time for delivery, that`s why it`s very important to have someone at home to receive your order and sign up the mail delivery form. Sedex will attempt 3 times to deliver your order. After that, your order will be sent back to it`s original sender, and a new shipping fee will be charged. It`s not possible to change the address after your order is processed. |
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What about packing ? |
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Your order will be delivered on a sealed package. IMPORTANT: if your package is not sealed we recommend you not to receive it. In this case, please contact us at 55-21-25485005 (no collect calls accepted) from 9 am to 9 pm, mondays to saturdays or through the link "speak to us". |
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How long will it take to receive my purchase ? |
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The period of delivery of your purchases varies according to the delivery area and the chosen payment form. To know the periods, verify our TABLE OF PERIODS OF DELIVERY. |
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If I want to change the product that I bought at web site ? |
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In MODERNSOUND.COM.BR, the customer has always his rights respected. Verify our POLICIES OF CHANGE OR REFUND. |
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Does MODERN SOUND accept pre orders ? |
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Our virtual store doesn't accept pre orders, but it accepts suggestion for constitution of its stock. That is to say, in case the customer doesn't find the product that seeks, he give us his suggestion, that this will be analyzed by our department of purchases and, if the suggestion is accepted, in approximately ten days, the product will already be in the stock and the customer will be informed through email.
Even if the wanted product doesn't appear in our catalog, consult us! As our catalog base is made through the catalogs of the music recorders, maybe we can have in stock CDs that have already been discontinued in its origin catalogs. Give your suggestion through SPEAK TO US.
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